COVID-19 Update: What to Expect
In the spring of 2020, COVID-19 was disrupting daily life around the world, and the vape industry was starting to feel it too. This post was our update to members on what to expect and how to avoid running out of vape juice.
The shortages are behind us, but the planning advice still holds up.
Short version: Supply chains for hardware, bottles and nicotine were under strain, so we asked members to order what they needed early and to be patient with delays. Today you can still move up your next box with ship now in the club dashboard.
An update from April 2020
On April 22, 2020, we added a note to the top of this post: demand for ZampleBox memberships was higher than we had ever seen. Our team was working extremely hard, and every box was shipping the same day. We thanked members for their trust then, and we still do.
What was happening to the supply chain
Keeping our team, their families and our communities well came first. Our next priority was making sure adult vapers could still get the products they relied on.
Until then, the vape industry had not seen a major supply disruption. That was starting to change:
- Hardware: most vape devices are made in China, and those shipments were the first to be affected.
- Bottles: juice makers were having trouble sourcing bottles, many of which also came from China.
- Nicotine: there were growing concerns about nicotine shortages.
What we asked members to do
- Expect disruptions. Buying vape juice could get harder over the coming days, weeks or months, so our advice was to order what you needed right away. Members could go to their account and choose Send Next Box Now, which simply moved up the ship date of their next box.
- Be patient if things shut down. We were at the mercy of government rules, suppliers and shipping carriers. Rather than panic later, we suggested ordering what you needed ahead of time.
We also promised to communicate clearly with members for as long as the emergency lasted, and to keep boxes moving wherever we could.
What still applies today
Supply and shipping can still slow down, whether from holiday rushes, weather or new rules. A little planning keeps you from running low:
- Use ship now. In the Zamplebox Club dashboard, you can ship your next box now, change your date, skip a month or pause.
- Queue what you love. Add specific bottles to your next box and mark favorites, so the flavors you rely on keep coming.
- Plan for signatures. Under the PACT Act, USPS does not ship vapes to consumers, and other carriers require an adult signature, so plan to be available for deliveries.
- Store backup bottles well. Keep spare bottles tightly capped, somewhere cool and dark, and out of reach of children and pets. Our guide explains how long vape juice lasts.
- Check local rules. Flavor and shipping laws vary by state and city and change often, so keep an eye on the rules where you live.
Questions about an order? Email hello@zamplebox.com or visit our help desk.
WARNING: This product contains nicotine. Nicotine is an addictive chemical. For adults 21+ only.