SHIPPING
WHEN WILL YOU SHIP MY ORDER?
New ZampleBox memberships begin processing immediately upon sign up, and your first ZampleBox will leave our warehouse shortly after (usually between 1-2 business days).
WHAT ARE THE DELIVERY TIMES ONCE MY ORDER IS SHIPPED?
For domestic US customers, your order will arrive in approximately 3-5 business days once it is shipped. For international customers, expect delivery within 7-10 business days.
WHEN CAN I EXPECT MY RECURRING SHIPMENTS?
Your recurring billing date is determined by your original sign up date. For example if you joined on the 1st, your next shipment will be billed and processed on the 1st of the following month and so on. If you join on the 15th of the month, then your next shipment will be billed and processed on the 15th of the following month and so on.
I RECENTLY MOVED, BUT I THINK MY LAST SHIPMENT WAS SHIPPED TO MY OLD ADDRESS. WHAT DO I DO?
Please log in to your account and make sure to update your shipping information.
RETURNS
OUR REFUND AND RETURN POLICY
We are committed to providing the best service possible. If you feel that our service was not what you expected, please contact us and we will work with you to correct the situation. Depending on the situation, this may or may not result in a full refund.
HAVE A QUESTION OR NEED HELP?
Your happiness is our number one goal! If you have any questions, comments or concerns, please contact us immediately!